Warranty

Warranty

FREE LIFETIME MANUFACTURING JEWELRY WARRANTY 

We stand behind the quality and craftsmanship of our jewelry. Amijag offers a free lifetime warranty against manufacturing defects on all Amijag fine jewelry. 

If you experience damage to your purchase due to manufacturing, we recommend you contact us so we may evaluate your piece. A $50 deposit will be taken before the shipment of your item to Amijag for evaluation, which covers the cost of shipping the item and an evaluation by our expert jewelers to determine if the damage is warrantied. This fee is refunded in full for all warrantied repairs. We also offer complimentary shipping back to the customer for all warrantied repairs. Repairs that are not covered under the lifetime warranty will have a price quoted to the customer for approval before work is performed. If approved, the deposit will be applied to this repair. If the customer chooses not to perform the repair, the deposit will be applied to cover the shipping charge back to the customer after evaluation.

If a warranty issue is found, Amijag will repair the warrantied damage or replace the item without charge.

Repair or service performed by a jeweler other than Amijag will void the warranty. All fine jewelry can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.

Some examples of common jewelry issues that would not be considered manufacturing defects include: 

  • The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing. 
  • Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear. 
  • Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out. 
  • The loss of a gemstone caused by damage from everyday wear or from other damage. 

We also recommend that you maintain independent insurance coverage for your jewelry to help cover significant damage, loss, or theft. Please call us at 1.866.326.4524 for more information. 

 

FREE ONE YEAR LIMITED PRE-OWNED WATCH WARRANTY

Duration and scope of the limited warranty

This transferrable limited warranty, which is provided by Amijag, Inc., having its place of business at 6222 Richmond Avenue Suite 690, Houston, TX 77057 (“Amijag”), applies to a watch described on the Amijag.com website, eBay, Amazon or any other marketplace sold under Amijag trade name as “certified, pre-owned”, purchased by you in the continental United States of America, or Alaska or Hawaii, from Amijag directly or any third-party authorized reseller in store or online that is approved to sell certified, pre-owned watches (“Watch”). This limited warranty begins on the date you purchase the Watch and lasts for one (1) year.

THE MANUFACTURER’S WARRANTY MAY NOT APPLY TO THIS PRODUCT. AMIJAG DISCLAIM ANY LIABILITY UNDER THE MANUFACTURER’S WARRANTY 

What is covered?

The internal movement mechanisms, watch buttons, crystal, case, crown and stem of the Watch are warranted to match the details of the WatchFacts Report issued when the watch was sold (“WatchFacts Report”) and to be free from all defects not disclosed in the Aprraisal Report, Certified Pre-Owned or Authenticity Report by WatchFacts Report. 

Verifying the Watch or Trying to get it fixed by a non approved watchmaker?

This Limited warranty will be void if the watch is opened by another watchmaker. If you'd like to get you're watch verified by a watchmaker you may do so at you're own risk. This will void any waterproof warranty or issues due to improper closing closing of the case. Please have you're watchmaker contact us prior to opening the case back of the watch or get a written warranty for waterproofing & timekeeping once the case is closed. Any reputable trained watchmaker qualified in luxury watches should have water testing equipment available at his disposal. If you're watchmaker cannot offer this you're welcome to contact us & we can refer you to independent labs or certified watchmakers who can perform the service in you're area. Any costs associated can be negotiated directly with the watchmakers. We do not get reimbursed by any referrals nor are affiliated with any of our referrals.

What is not covered?

This limited warranty does not cover any damage or defects (1) if there is evidence of excessive wear and tear, (2) if there is evidence of intentional or accidental misuse or abuse, including, without limitation, abuse related to servicing not carried out authorized service centers, (3) resulting from loss, theft, or Act of God, or (4) if used under conditions which exceed the Watch manufacturer’s water resistance guidelines. 

Exclusions and conditions

CONSEQUENTIAL AND INCIDENTAL DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF USE, ARE NOT RECOVERABLE UNDER THIS WARRANTY OR ANY IMPLIED WARRANTIES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

In order to have coverage under this warranty, the serial number imprinted on the Watch casing must be clearly legible, and no part of the original Watch back or original serial number has been removed, changed, altered, replaced, erased or defaced.

IF ANY IMPLIED WARRANTY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, LASTS LONGER THAN THIS ONE-YEAR EXPRESS WARRANTY, THE IMPLIED WARRANTY IS LIMITED TO THE ONE-YEAR PERIOD OF THIS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONMAY NOT APPLY TO YOU. 

How state law applies

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. 

What Amijag will do

For Watches covered by this limited warranty, Amijag will provide the following services free of charge:

If your Watch has any material defect not identified in the Appraisal or WatchFacts Report, Amijag will, at its choice and cost: (i) have your defective Watch repaired with authentic replacement parts by a professionally certified watchmaker, (ii) have your defective Watch replaced with a watch of equivalent value with similar features and functionality, or (iii) refund to you the amount you originally paidto purchase the defective Watch. If WatchFacts cannot repair and return your watch to you within sixty (60) days, you will be notified and given the option to receive a refund of the purchase price of your watch in place of your Watch. If you elect to receive a refund, title of your Watch transfers to Amijag.

If you submit your Watch for service covered by this limited warranty, and if you have already submitted the same Watch to WatchFacts for service covered by this limited warranty two or more times previously (or one or more times for issues related to the immediate defect for which you submitted your Watch for service), Amijag will offer to provide you a full refund for the amount you originally paid to purchase the Watch on Amazon.com. If you elect to receive this refund, title of your Watch transfers to Amijag.

Upon request, once, for each watch, Amijag will inspect your watch to verify its authenticity and conformity to the corresponding WatchFacts Report (“Authenticity Verification”). WatchFacts will provide you a report describing the findings of the Authenticity Verification. 

Shipping Charges

You will be responsible for shipping the watch to our service center via any insured traceable shipping option. Address to send the watches for service is 6222 Richmond Ave Suite 690, Houston, TX 77057 Email: [email protected] 1.866.3AMIJAG (326.4524). Include a note with all problems identified by you.