Returns & Exchanges
14 Day No Obligation Return Policy
To ensure your recipient will love your gifts, orders shipped from Amijag can be returned to Amijag within 14 days free of charge. Our return policy applies to items without engraving and in original condition. Please note the customer pays the return postage.
Engraved jewelry items other than rings may not be returned. Diamonds purchased as part of our Auctions/Estate Liquidations May not be returned for credit. All Amijag engraved rings may be returned for credit, however engraving fees are non-refundable. The removal of Amijag engraving from any exchanged or resized ring is free with no additional engraving fee. Special orders are final sale and are not eligible for return. Returns without a return code, returns sent C.O.D., and improperly or uninsured packages will be refused upon receipt. Returns with missing paperwork or product will not be processed.
Additional shipping charges may be incurred if packages are returned via alternate carriers (including, but not limited to, UPS, USPS and Canada Post). Amijag reserves the right to charge your credit card for any fees we incur at time of package receipt. To avoid additional charges, we recommend sending your return via our preferred Parcel Pro insured FedEx carrier.
For orders shipped internationally, the 14 day period begins on the date you receive your order.
How to Prepare a Return or Exchange
To return a diamond or jewelry item to Amijag, follow the below process:
Your Return Authorization Code. Individual items of $500 or less, returned for refund can be set up online. For all other returns call 800-326-4524 and you will be given a Return Authorization Code. For all returns, write this code on the return sticker found at the bottom of your original invoice. Place the sticker on the outside of the box you are returning.
Package Your Return. We recommend you use the original shipping box, including all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you will be liable for the $250 replacement cost. For security reasons, do not write jewelry, diamonds, gold, precious metals anywhere on the outside of the box.
Insure Your Package. On your invoice, if the price of the item you're returning is listed as:
Did your purchase consist of an item that is $500 or less? We offer convenient returns that can be completed by emailing us and a convenient pre-paid FedEx Ground shipping label for $9.00 per order on qualified returns. This fee will be deducted from your refund.
Your purchase has an item that is greater than $500? Not a problem. Just call us at your convenience, since these orders require more assistance to process. We are available M-F 10:30 AM – 6 PM, at our toll-free number 800-326-4524. We'll help provide a return authorization code with instructions on how to package and return your item.
More than $25,000: High value returns often require special arrangements. We recommend contacting Amijag Diamond and Jewelry Consultant for assistance and suggested methods for returning your purchase.
If you have any questions about our return procedure, please contact us at 800-326-4524, 24 hours a day, 7 days a week or at [email protected]
PayPal orders may be returned for credit back to your PayPal account. Please allow up to 2 weeks for your account to be credited.
Shipping charges, including Special Handling and any other related costs, are non-refundable. Please do not ship returns C.O.D. If you receive any portion of your order damaged, please contact us prior to returning the items. Amijag will not reimburse you for unauthorized shipping expenses incurred. Please retain all shipping materials for FedEx pick up and/or inspection.
If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses at our discretion. We will not reimburse you for overnight, express or other special services used at your discretion.
After Your Return is received by Amijag
Once your return is received into our system, you will receive a confirmation email. System processing occurs Monday through Friday. Please allow our team one business day, up to 24 hours, once the carrier arrives to receive product into our system. Failure to obtain a Return Authorization code, or include Diamond Grading Report(s) can delay receiving your return.
Once entered into our system, your return must be inspected by our Quality Assurance team. Please allow 2-4 business days for this process. If there are any questions regarding your return, we will contact you. Once inspection is complete, your return will be fully processed. For refunds, please allow an additional 2-4 days.
If you are expecting a return shipment, you will receive a shipping confirmation the day of the outbound shipment. You can track the status of your return online here. Thank you for shopping at Amijag, Inc. If you have any questions about your return, please call a Amijag Diamond & Jewelry Consultant at 800-326-4524.
Credits to Your Charge Card
Credit card purchases, Amijag Credit Card and PayPal purchases will be refunded against the credit card or account used on the original purchase. Please allow up to 2 weeks from the date that Amijag has received your return for your account to be credited. You may wish to contact your credit card company on posting guidelines as they can vary. If you made a purchase of $1000 or greater using a bank wire, and are an International customer, your refund will take approximately 3 weeks from the date of the return's receipt. For bank wire purchases under $1000, please allow 3-4 weeks. Bank wire refunds are posted against the original account they originated from.
Sale Price Adjustments
Sale price adjustments must be made within 7 days of the original ship date unless otherwise specified. Price adjustments will be provided as store credit.
Cancel or Change an Order
If you would like to change or cancel an order please call a Amijag Diamond and Jewelry Consultant at 800-326-4524. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.